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How do I set up Ring Groups in Virtual Office Configuration Manager?

 

8x8 Support Knowledge Base

How do I set up Ring Groups in Virtual Office Configuration Manager?

Note: Click here if you are setting up your Ring Group in Account Manager, the legacy version of Virtual Office Configuration Manager.

For basic information on Ring Groups, see What is a Ring Group and what can I do with it?

To set up Ring Groups in VO Configuration Manager

  1. Log in to Configuration Manager
  2. Click Ring Group.

    CM-Ring Group.png
  3. Click Create Ring Group.

    CM-Create Ring Group-500x54.png
  4.  Enter your Ring Group details. The following values are required to create a Ring Group:
    • Group Name
    • Site
    • Extension Number
    • Ring Group Caller ID 
    • Cycles (how many times the call will cycle through the ring group before going to voicemail)
    • Voicemail Password (this password is specific to the Ring Group Voicemail)
    • Members
  5. Set the extension number by entering in an available extension number or clicking Suggest to have an extension suggested for you.
  6. You can choose any of the following options to serve as the Ring Group Caller ID:
    • Ring Group Name and Caller's Number
    • Caller's Name and Caller's Number
    • Ring Group Name and the Ring Group Extension
  7. Set a value for the number of Cycles your call will go through to your Ring Group before it is routed to voicemail.
  8. Create your Ring Group Voicemail Password by entering a password that is 6 to 15 digits long. The numbers in your password cannot be sequential.
  9. Click Save at the bottom of the screen. You should see a green banner at the top of your screen that states "Your Ring Group has been successfully created."

For a complete guide to setting up your Ring Group go to Configuration Manager > Help > Set up Ring Group.