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How to forward calls from a Ring Group to Voicemail if no one answers
8x8 Support

How to forward calls from a Ring Group to Voicemail if no one answers

Objective

To forward calls to a Ring Group to voicemail in the event that the call is not answered, and to give the caller a chance to leave a message.

Applies To

Configuration Manager (CM), Virtual Office Desktop (VOD), Virtual Office Mobile (VOM)

Procedure

  1. Log into your Virtual Office Configuration Manager.
  2. Select Ring Groups from the Home page.
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  3. Click Edit next to the desired ring group.
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  4. Under Call Forwarding Rules click the pencil icon next to When no one in ring group answers.
    • Here you can input the amount of time you want the ring group to ring for before it is forwarded.
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  5. Click Save when all changes have been made.

Additional Information

See Setting the alert time between each Ring Group hop to extend the alert time for Ring Group users.

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