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Set a Call Forward on a Ring Group
8x8 Support

Set a Call Forward on a Ring Group


Add a Forwarding Rule to a Ring Group

Applies To

Configuration Manager


  1. Log in to Configuration Manager
  2. Click Ring Group
    CM-Ring Group.png
  3. Click Edit, the three dots, on the Ring Group you want to edit.
  4. Scroll down to Call Forwarding Rules.
  5. For your rules, you can choose from:
    • Forward all calls
    • When Internet connection is down
    • When all members are busy
    • When no one in Ring Group answer
  6. On the rule you wish to implement, click the pencil icon. 
  7. Choose whether you wish to Forward calls to voicemail or a user/number. 
  8. If forwarding to a user/number, you can either choose from the drop down list for extensions/ring groups/auto attendants/queues, or you can manually type in an external number. 
  9. Click Save.
  10. When returning to the Ring Group Edit page, save.

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