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Checking Firmware Version for Extensions
8x8 Support

Checking Firmware Version for Extensions

Objective

Check the firmware version for each device associated with an extension on the PBX.

Applies To

Virtual Office Analytics (VOA)

Procedure

To view this data you will need Virtual Office Analytics: Service Quality access which provides the device status reporting. If you do not have this service please contact your Sales representative who can provide more information.

If you have this service please proceed with the steps below:

  1. Log into Virtual Office Analytics.
  2. Click on Device Report clipboard_e791237d024a246ba1ccaa6ac36253ecb.png on the left-hand side and select Device Status.
  3. You will notice a map on the bottom half the screen under End Point Status Detail. Select the detailed view button on the top right-hand side of this map  clipboard_ebceb8d4d721b58b84215b419f8d9a44a.png.
  4. You will now see a list of extensions on your PBX which have a physical device associated with them. 
  5. Under the UserAgent column you will see the device model being used followed with the firmware version.
    ​​​​​​​clipboard_effef00861232cc3d0e209a74bd26c191.png

 

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