Skip to main content
How do I run call log reports in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I run call log reports in Virtual Office Configuration Manager?

Note: Click here to see how to run call log reports in Account Manager, the legacy version of Virtual Office Configuration Manager.

Virtual Office admins have access to detailed call log reports. You can run these reports at any time or schedule them on a regular basis. Scheduled reports will be sent to your designated email address. 

To run call log reports

  1. Log in to VO Configuration Manager.
  2. Click the arrow next to the User Profile icon in the top right corner of the page.
  3. Select Call Log from the drop-down menu. This will bring you to the main dashboard where you can view or edit call log reports.
    CM-Account Dropdown-Call Log.jpg
  4. Go to Call Summary
  5. Select New.
  6. Choose to create your report from a Template or a Blank document and click Select. A blank document allows you to manually set the fields in your report.
    Selecting Template or Blank_1-600x288.png
  7. To create a report from a template, select an existing template and click Create. You can view previews of your selected report templates on the right side of the Create New Report window. Starting a blank report will take you directly to the New Report Screen.
    New Report Template-600x289.png
  8. Select Date Range to determine the period of time you want your report to cover. Choose your starting and ending date on the calendars provided.
  9. Click Save (floppy disk icon) to confirm your dates.
    CM-Call Report Selecting Dates for Report_0-600x287.png
  10. Select Metrics.
  11. Click Add to include new fields in your report. Click the to the right of each field to remove fields from your report. These are the headings that your data is sorted by in the Report Preview screen.
  12. Click Save.
  13. When you are done setting up your report template, you can:
    • Preview your report.
    • Export your report in Excel format.
    • Schedule your report.
      CM- Call Reports Selecting Metrics-600x285.png

 

  • Was this article helpful?