Filtering data in the Extensions Summary report to only show results for specific branches and departments.
Virtual Office Analytics (VOA)
- Log into Virtual Office Analytics.
- Click on the Call Report button on the left-hand side and select Extensions Summary.
- Set the date you would like to report on by clicking the Calendar icon in the top right-hand corner.
- Once the date is set, select the Filter icon in the top right-hand corner.
- You will now be able to filter the results using the Branches or Departments drop down box.
- Once the required fields have been selected, click Apply to view the results.