Run a Call Detail Records report in Virtual Office Analytics
- Virtual Office Analytics
- Log in to Virtual Office Analytics.
- Navigate to Call Report > Call Detail Records.
- Click on in the top right-hand corner and select the time frame for your report. You can choose one of the pre-set options, i.e. Yesterday, Last 7 days... or set a specific date range by clicking on Custom Range and selecting the from and to dates, then click Submit.
- Once loaded, you will see data for all calls on the PBX during the date range you selected.
- To narrow down the search criteria, add a filter by clicking on in the top left-hand corner.
- Click on the + sign next to each filter criteria to expand the available options. Select the filter you want to add by clicking on it.
- Type the filter into the search box. Click the + sign to add the filter.
- The search results will now show just the data that includes the filter criteria you have selected.