Calls made between Virtual Office phone extensions on the same service display as Unknown in the 8x8 communication panel.
Virtual Office for Bullhorn integration.
8x8 Virtual Office phone integrations are designed to respond to all calls made to your phone extension. This cannot be altered to ignore inter-office calls.
To mitigate this, add a Bullhorn object such as a Contact for each office phone extension. This way, all calls will automatically be assigned the call to a record.
The extension number must be added to a phone number field. The extension's direct phone number (DID) is not required, but can be added.
When calls are made to or from an extension, the communication panel search will recognize the Contact or other object, and will pop a call record as normal.
Note: Supported searchable objects are: Contacts, Candidates, Leads, and Opportunities.