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Cisco 3PCC: How do I provision my phone for 8x8 service?
8x8 Support

Cisco 3PCC: How do I provision my phone for 8x8 service?

Note: Only Cisco 3PCC phones purchased from 8x8 are supported.

The following is valid for Cisco 3PCC phone models 78218841, and 8861.

(Need to provision a Cisco SPA IP phoneClick here.)

Before You Begin

  1. Connect the phone to the network and power it on. (If you will be using a computer to complete provisioning setup, ensure the phone and computer are on the same VLAN/subnet.)
  2. Verify that the device has a valid factory-installed device certificate: Applications > StatusProduct Info > Certificate. Scroll down to look for the message Certificate: Installed. If you do not see this, the phone cannot be provisioned for use with 8x8.
  3. Factory reset the phone: Applications > Device Administration > Factory Reset > OK.
NoteEnsure the phone and computer are on the same VLAN/subnet to complete the following steps.
  1. Find and note the phone's IP address: Applications (gear) button > Status > Network Status.
  2. On a computer on the same network as the phone, enter the phone's IP address.
    • Note: If you have issues accessing the GUI in Chrome (displaying only a spinning icon) it's advisable to use Firefox or Edge
  3. Log in to the web GUI and point the endpoint to 8x8's configuration server:
    1. Username: admin / Password: (MAC Password)
    2. Admin Login > Advanced > Voice > Provisioning
    3. Click Submit All Changes. (Phone should reset.)
  4. Once the phone boots back up, manually reboot the phone again.
  5. Following the manual reboot, wait 30 seconds. The phone will reboot again on its own. It should display Phone not active yet.
  6. Activate the phone using the activation code.
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