Checking Warning Messages on Poly Phones

Symptom

I'm seeing crosses against the phone symbol, or an exclamation symbol in the top right corner, of my phone but I am not receiving an error message on the screen.

Applies To

• Poly VVX models

Resolution

You can manually check warning messages that don't automatically pop-up.

1. Press the button with the House symbol.
2. Using the directional pad navigate to Settings.
3. Scroll down to option Status.
4. Scroll down to option Diagnostics.
5. Scroll down to option Warnings.

If this does not fix the issue, please conduct a hard reset on your Poly Device to restore the phone to its original settings.