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Transferring calls using a Polycom Handset
8x8 Support

Transferring calls using a Polycom Handset

Objective

This article will go through the three types of transfer. Warm transfer, blind transfer and transfer to voicemail.

Applies To

Polycom phones

Procedure

Warm Transfer

The warm Transfer is where you speak to the user of the extension you are transferring the call to, useful for telling the user who is calling.

  1. While on a call, press Transfer key.
  2. Enter the desired extension number.
  3. Wait for them to answer, speak to them and give details to make sure the call is answered.
  4. Hang up/Transfer.

Blind Transfer

Blind transfer is where you transfer the call straight to the intended destination. When there is no need to speak to the other person it goes straight to ringing their phone.

Method 1
  1. While on a call, press Transfer.
  2. Press Blind.
  3. Enter the desired extension number.
  4. Hit Send.
Method 2
  1. While on a call, press More twice.
  2. Press BlindTrfer.
  3. Enter the desired extension number.
  4. Press Send.

Transfer to Voicemail

Transfer to voicemail lets you transfer the caller straight to the voice mail of another extension. Useful if you know the user is away from their desk.

  1. While on a call, press More twice.
  2. Press xfrVM.
  3. Enter the desired extension number.
  4. Press Send.

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