Skip to main content
Creating Contacts for Support Community
8x8 Support

Creating Contacts for Support Community

Objective

To create contacts for Support Community who can then raise cases.

Applies To

VO/VCC Customers

Procedure

  1. Log into Virtual Office Account Manager.
    Account_Manager.PNG
     
  2. Click Accounts and select User Profiles.
    accounts_user_profiles.PNG
     
  3. On the User Profiles page, click on Create New User Profile.
    new_profile.PNG

    Proceed to fill in the relevant information for that agent/colleague and click Save. The agent will receive an email to set their password.

The created user can now log in to SupportCommunity with their Username and Password. From here the contact can raise cases in regards to faults, requests or just general enquiries. The portal will look like this:


sc.PNG