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How do I set my passphrase as a Virtual Office Configuration Manager user?
8x8 Support Knowledge Base

How do I set my passphrase as a Virtual Office Configuration Manager user?

To set your passphrase in Account Manager, the legacy version of Virtual Office Configuration Manager,  click here.

If you are a Virtual Office Editions customer, you can set a passphrase for your account in your case portal. This passphrase will be used to confirm your identity when you raise a case with 8x8 Technical Support. For more information on passphrases, see What is my passphrase?

To create a passphrase

  1. Log in to your 8x8 Application panel.
  2. Click Support
  3. Hover over My Account in the top right corner of your screen. 
  4. Click My Support
  5. On your case portal page, select My Profile from the drop-down menu next to your avatar.
  6. Click Edit.
  7. Enter a passphrase in the passphrase field. Note: This should be an alpha-numeric phrase you can easily remember (30 character limit).
  8. Select Save to confirm these changes.