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How do I set my passphrase as a Virtual Office Configuration Manager user?
8x8 Support Knowledge Base

How do I set my passphrase as a Virtual Office Configuration Manager user?

To set your passphrase in Account Manager, the legacy version of Virtual Office Configuration Manager,  click here.

If you are a Virtual Office Editions customer, you can set a passphrase for your account in your case portal. This passphrase will be used to confirm your identity when you raise a case with 8x8 Technical Support. For more information on passphrases, see What is my passphrase?

To create a passphrase

  1. Log in to your 8x8 Application panel.
  2. Click My 8x8
  3. In the upper right corner, click the drop-down arrow next to your username. 
  4. Click My Profile.
  5. Click Edit.
  6. Enter a passphrase in the passphrase field. This should be an alpha-numeric phrase you can easily remember (30 character limit).
  7. Click Save to confirm these changes.