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Transferring Account Ownership
8x8 Support

Transferring Account Ownership


Are your business and 8x8 system being acquired? Or have you inherited an 8x8 VoIP or contact center system in an acquisition or merger?

In order for billing to properly continue on your 8x8 account, it is very important to send us a letter of authority documenting any transfer of business ownership. This legally authorizes a transfer of the account ownership and billing responsibility from one party to another, without the need to completely recreate the system from the ground up.


  1. Document the transfer of ownership, in the form of a Letter of Authority.
    • Note: the letter must...
      • Include the letterhead of the company transferring ownership.
      • Be signed by both the original customer/owner (Assignor) and the new customer/owner (Successor).
  2. Once complete, email the signed Letter of Authority to
  3. 8x8 will contact you to confirm the transfer.
Important! We recommend making a copy for your own records before submitting any changes!