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8x8 Support Knowledge Base

Contact 8x8 Support

If you are unable to find answers here in the 8x8 Support Knowledge Base, you can contact us via any of the methods below. If you are contacting us in reference to an existing support ticket, please have your Case ID Number ready. In order to provide you with the utmost security, account questions and change requests may require additional identifying information.

Create a Case

You can easily create a Support case 24 hours a day through the 8x8 Support Knowledge Base. Click Get Support in the upper right corner to begin creating a new case. Note: Microsoft Edge is not supported for viewing the Get Support page.

From your Case home page, select New Case to create a new Support case.

KBCaseSubmissionForm-600x404.jpg

Complete the form and click Submit to send. You can add additional contacts and attachments from the case submission form.

You will be provided with a Case ID, and 8x8 Support will reach out for more information if necessary.

Note: If you are experiencing multiple issues, please create a separate case for each issue. Cancellation requests must be made over the phone.

Chat With Us

Want to chat? After completing your case submission form, click Chat Now to open a Support chat window during open chat hours. Please note that chat is currently available for Virtual Office and Virtual Contact Center only.

Virtual Office and Virtual Contact Center Technical Support Chat

Monday - Friday, 5:00 a.m. - 6:00 p.m., Pacific Time

Need to call?

0207 096 6060

+611300088917 Australia customers
+64800452545 New Zealand customers

US customers

From within the US: +18888988733
Outside the US: +14086874120

 

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