If you are unable to find answers here in the 8x8 Support Knowledge Base, you can contact us via any of the methods below. If you are contacting us in reference to an existing support ticket, please have your Case ID Number ready. In order to provide you with the utmost security, account questions and change requests may require additional identifying information.
Create a Case
You can easily create a Support case 24 hours a day through the 8x8 Support Knowledge Base. Click Get Support in the upper right corner to begin creating a new case.
Note: Microsoft Edge is not supported for viewing the Get Support page.
From your Case home page, select New Case to create a new Support case.
Complete the form and click Create Online Case to send. You can add additional contacts and attachments from the case submission form.
You will be provided with a Case ID, and 8x8 Support will reach out for more information if necessary.
Note: If you are experiencing multiple issues, please create a separate case for each issue. Cancellation requests must be made over the phone.
Chat With Us
Want to chat? After completing your case submission form, click Start a Chat to open a Support chat window.
To chat about an existing case, view the case and click Chat About This Case.
Please note that chat from cases is currently available for Virtual Office and Virtual Contact Center only. Chat is not available for our ContactNow or Quality Management products at this time.
For quick and easy general answers, use the button Click here to chat with 8x8 Support near the bottom of most pages on the Knowledge Base.
Please ensure your browser allows pop-ups to use the 8x8 chat feature.
0207 096 6060
Australia: +61 1800648574 (+61 1300088917)
New Zealand: +64 800452545
USA: +1 8888988733 (+1 4086874120)