Skip to main content
What is "Idle States"?
8x8 Support

What is "Idle States"?

Overview

The ContactNow dashboard Status widget shows data to an agent:

  • Call States
  • Transfer
  • Available
  • Idle States

clipboard_ec70e2974ef13a1dcecdef71a21b1bc59.png

Answer

Idle States displays the percentage of time that agents have spent in Idle status rather than being Available to accept phone calls.

More Info

To review details of agent status, an admin should navigate to Analytics > Agents > Status.

More information about agent performance can be found here: ContactNow: Agent Report

How can we help you?

X
  • Was this article helpful?