Before you make and receive voice calls, you need to connect to the dialer. When you log in to the Agent, the Status controller will show the connection modes available. Select the appropriate one and click Connect to continue.
Note that this does not connect you to the service, but provides information you need to connect with your selected device.
More information about the three different connection modes can be found in the following articles.
- Connect to the Dialer with Agent on Demand (AOD)
- Connect to the Dialer with Desk Phone
- Connect to the Dialer with Softphone using Zoiper