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ContactNow: Status Controller
8x8 Support

ContactNow: Status Controller

The Status controller is a part of the ContactNow dialer, found at the bottom-right of the Agent page.

Available features:

  • Before agent login, it displays information required for agents to connect the dialer to the ContactNow service.
  • After agent login, it allows agents to change their Status, or to disconnect from the ContactNow service.
  • It is also possible to customize the Idle options. This is done from the Configuration > System setup > Agent Features page, under Extended Idle.

Display before agent login. The available options are set by the service administrator:

CN_Connect_to_Dialer_Deskphone_Connect.jpg

Display after agent login. This example shows custom Extended Idle options (with the orange dot), also set by the service administrator:

CN_Status_Controller_after_connection.jpg

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