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ContactNow: Instant Messaging
8x8 Support Knowledge Base

ContactNow: Instant Messaging

Instant Messaging provides an efficient way for everyone within a contact center to send messages to each other. It allows for quick conversations and broadcast messages to be sent out in a unified way.

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Instant Messaging can be opened and closed by clicking the Instant Messaging icon at the bottom of Navigation.

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A red badge will indicate you have unread messages. New messages also show a notification in the bottom left of the screen for a few seconds. You can click it to jump straight to the conversation.

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You can upload an avatar so that other users can easily identify you.

 

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