Skip to main content
ContactNow: AOD Login Error "You cannot log in from this number."
8x8 Support Knowledge Base

ContactNow: AOD Login Error "You cannot log in from this number."

Symptom

When an agent attempts to log their phone in to Agent On Demand (AOD), they receive the error: "You cannot log in from this number."

Applies To

ContactNow Agent On Demand login, which is accessed by dialing 1-669-245-4253.

Cause

This specific error happens when:

  1. The agent attempts to log in to Agent On Demand, and:
  2. The agent's phone or phone service is blocking the outbound caller ID number of their phone extension. This forces Anonymous or Blocked to be presented on outbound calls, instead of the correct callback number.

Resolution

You must unblock the outbound caller ID of your phone extension before logging in to Agent On Demand.

When an agent logs in to Agent On Demand, their phone extension's outbound caller ID number is required by ContactNow to identify the agent, so that the service can call them when an inbound call is routed to them.

The following article provides guidance on unblocking caller ID for 8x8 Virtual Office phone extensions: