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Understanding ContactNow System Outcome Codes
8x8 Support Knowledge Base

Understanding ContactNow System Outcome Codes

In ContactNow, each call is given an outcome code at the time a call is dispositioned by the agent or the system. The outcome code for each call can be viewed under Database Management. To understand the meaning of each code, refer to the following list:

Outcome Code

Outcome Description

Complete

Sale

DMC

Show_Agents

18

Wrong Number (Complete)

Y

N

N

Y

19

Wrong Number (Incomplete)

N

N

N

Y

20

Uncontactable (No valid phone numbers)

Y

N

N

N

21

Transfer

Y

N

N

N

22

TPT Transfer

Y

N

N

Y

23

Discarded

Y

N

N

N

39

Insufficient Funds

N

N

N

N

40

Dead Line: NO MORE CHANNELS AVAILABLE

N

N

N

N

41

Message Cannot Be Sent

N/A

N/A

N/A

N/A

42

Message Received

N/A

N/A

N/A

N/A

43

Message Sent

N/A

N/A

N/A

N/A

44

Forwarded

N/A

N/A

N/A

N/A

45

Answered

N/A

N/A

N/A

N/A

48

Dead Line: CHECK_ACCOUNT_BALANCE

N

N

N

N

49

Dead Line: UNKNOWN

N

N

N

N

50

Dead Line: UNALLOCATED

N

N

N

N

51

Dead Line: NO_ROUTE_TRANSIT_NET

N

N

N

N

52

Dead Line: NO_ROUTE_DESTINATION

N

N

N

N

53

Dead Line: CHANNEL_UNACCEPTABLE

N

N

N

N

54

Dead Line: CALL_AWARDED_DELIVERED

N

N

N

N

55

Normal Customer Hangup

N

N

N

N

56

Dead Line: USER_BUSY

N

N

N

N

57

Dead Line: NO_USER_RESPONSE

N

N

N

N

58

NO_ANSWER

N

N

N

N

59

Dead Line: CALL_REJECTED

N

N

N

N

60

Dead Line: NUMBER_CHANGED

N

N

N

N

61

Dead Line: DESTINATION_OUT_OF_ORDER

N

N

N

N

62

Dead Line: INVALID_NUMBER_FORMAT

N

N

N

N

63

Dead Line: FACILITY_REJECTED

N

N

N

N

64

Dead Line: RESPONSE_TO_STATUS_ENQUIRY

N

N

N

N

65

NORMAL_UNSPECIFIED_HANGUP

N

N

N

N

66

Dead Line: NORMAL_CIRCUIT_CONGESTION

N

N

N

N

67

Dead Line: NETWORK_OUT_OF_ORDER

N

N

N

N

68

Dead Line: NORMAL_TEMPORARY_FAILURE

N

N

N

N

69

Dead Line: SWITCH_CONGESTION

N

N

N

N

70

Dead Line: ACCESS_INFO_DISCARDED

N

N

N

N

71

Dead Line: REQUESTED_CHAN_UNAVAIL

N

N

N

N

72

Dead Line: PRE_EMPTED

N

N

N

N

73

Dead Line: FACILITY_NOT_SUBSCRIBED

N

N

N

N

74

Dead Line: OUTGOING_CALL_BARRED

N

N

N

N

75

Dead Line: INCOMING_CALL_BARRED

N

N

N

N

76

Dead Line: BEARERCAPABILITY_NOTAUTH

N

N

N

N

77

Dead Line: BEARERCAPABILITY_NOTAVAIL

N

N

N

N

78

Dead Line: BEARERCAPABILITY_NOTIMPL

N

N

N

N

79

Dead Line: CHAN_NOT_IMPLEMENTED

N

N

N

N

80

Dead Line: FACILITY_NOT_IMPLEMENTED

N

N

N

N

81

Dead Line: INVALID_CALL_REFERENCE

N

N

N

N

82

Dead Line: INCOMPATIBLE_DESTINATION

N

N

N

N

83

Dead Line: INVALID_MSG_UNSPECIFIED

N

N

N

N

84

Dead Line: MANDATORY_IE_MISSING

N

N

N

N

85

Dead Line: MESSAGE_TYPE_NONEXIST

N

N

N

N

86

Dead Line: WRONG_MESSAGE

N

N

N

N

87

Dead Line: IE_NONEXIST

N

N

N

N

88

Dead Line: INVALID_IE_CONTENTS

N

N

N

N

89

Dead Line: WRONG_CALL_STATE

N

N

N

N

90

Dead Line: RECOVERY_ON_TIMER_EXPIRE

N

N

N

N

91

Dead Line: MANDATORY_IE_LENGTH_ERROR

N

N

N

N

92

Dead Line: PROTOCOL_ERROR

N

N

N

N

93

Dead Line: INTERWORKING

N

N

N

N

96

Contacted

Y

N

N

N

97

Conference

N

N

N

N

98

DNC Callback

Y

N

N

N

99

Voicemail

N

N

N

N

100

Uncontacted

N

N

N

N

101

Answer Machine (Agent)

N

N

N

N

102

Answer Machine (Dialer)

N

N

N

N

103

Manual Callback

N

N

N

N

104

Dead Line (Dialer Completed)

Y

N

N

N

105

Uncontactable (Too many non-contacts)

Y

N

N

N

106

Uncontactable (Too many contacts)

Y

N

N

N

107

No Answer

N

N

N

N

108

Unscheduled Callback

N

N

N

N

109

Scheduled Callback

N

N

N

N

110

Dead Line (will retry)

N

N

N

N

111

Record expired.

Y

N

N

N

112

Fax Machine

Y

N

N

Y

113

Abandoned Call

N

N

N

N

114

Complete - Maximum call attempts

Y

N

N

N

117

Scheduled EasyCallBack

N

N

N

N

 

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