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Virtual Contact Center Analytics 1.0: Create a Queue Summary Widget
8x8 Support Knowledge Base

Virtual Contact Center Analytics 1.0: Create a Queue Summary Widget

Adding a Queue Summary

  1. Click + to access the drop-down menu.
  2. Select Queue Summary.
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Setting Parameters for Your Widget

  1. Name your widget.
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  2. Setting this toggle to off will include all queues.
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  3. Edit the default list of metrics by deleting or adding the metrics you want to track in this widget. Click X to remove a metric. Click Add to add a metric from the list. There are three types of metrics: IntervalReal Time, and Today.
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    Note: To see a glossary of metrics definitions, click your username in the upper right corner and select Metrics definitions.
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  4. Add the queues you want to track in this widget.
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  5. Click Save.
  6. Grab the bottom right corner of the widget to size it to your liking. If adding multiple widgets to your dashboard, you can position them by dragging and dropping them. 
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  7. Click Save.

View the video below for a demonstration on creating a Queue Summary widget.

Click here to return to the Virtual Contact Center Analytics 1.0 Overview.