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Virtual Contact Center Analytics 1.0: Create an Agent Status Widget

 

8x8 Support Knowledge Base

Virtual Contact Center Analytics 1.0: Create an Agent Status Widget

Add an Agent Status Widget to your Dashboard

  1. Click + to access the drop-down menu.
  2. Select Agent Status.
    VCCA1.0- Agent Status.png

Set the Parameters for the Widget

  1. Name your widget.
    Souron-12-350x137.png
  2. Specify what type of resource for which you want to view agent data. In this release, you can only select Queues. You will also be able to select Virtual Queues in a future release.
  3. Select the Queue for which you want to view agent performance data.
  4. Enable Dynamic Filtering is off by default. This means the widget will only display data for the queue you selected. If you toggle dynamic filtering on, the data in the widget will update when you click on other widgets.
  5. Click Save.
  6. Grab the bottom right corner of the widget to size it to your liking. If adding multiple widgets to your dashboard, you can position them by dragging and dropping them.
  7. Click Save.

View the video below for a demonstration on creating an Agent Status widget.

Click here to return to the Virtual Contact Center Analytics 1.0 Overview.

 

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