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Quality Management FAQ
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- How is Average Emotion Overall detected on an interaction?
- How is the video capture performed in the Quality Management application?
- How to find out what is the group and role assigned to a user in Quality Management
- Quality Management: How Is the Time Zone Set Up?
- Quality Management: QA Template Character Limit Length
- Screen Recorder Profile Overview
- Searching Calls in Quality Management 5.0
- What is the purpose of Events and Go To Events from the interaction timeline?
- What permissions are required for users to see the Speech Center tab?
- Where can I find the 8x8 Screen Recorder logs on a Windows operating system ?
- Where can I find the 8x8 Screen Recorder logs on macOS?
- Why am I receiving the "Error loading users!" error message when searching for call recordings and evaluations
- Why am I unable to @mention anyone other than the user that I am evaluating
- Why can't I edit interaction timeline notes?
- Why Can't I Evaluate a Call Twice Using the Same Template?
- Will an agent be able to see they have been mentioned on an evaluation?