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Why am I receiving the "Error loading users!" error message when searching for call recordings and evaluations
8x8 Support

Why am I receiving the "Error loading users!" error message when searching for call recordings and evaluations

Symptom

Evaluators are unable to playback and evaluate existing recordings in Quality Management. They are prompted with the following error message: Error loading users! This client does not have the permission to make this operation!

evaluator role.PNG

Applies To

Quality Management 5.2

Resolution

This is known to be a BUG in the QM5.2 version. The workaround that applies in this case would be to alter the Users and Agents permission, under User Management by ticking the View Users or Agents box as shown in the snapshot below.

evaluator permissions.png

Cause

Upon the reconfiguration of role permissions from QM5.1 to QM5.2, the default permissions have not been migrated accordingly. This has since then been fixed and awaiting production deployment.

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