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Quality Management Settings Columns
8x8 Support Knowledge Base

Quality Management Settings Columns

Page Columns

The third page of the Application section is Page Columns. Here you can select which columns you want to display in the following pages: Live Monitoring, Search Calls, and Search Evaluations, and rename them according to your product.

Call Columns

The Page Columns page is made of three sections: Live Monitoring, Search Calls and Search Evaluations. 

Live Monitoring Columns

  • Default Value, where you can see the original name of each column, which cannot be modified.
  • Name, where you can add a new name to each column, as you want it to be displayed in the Live Monitoring page. To change the name of a column, click on the existing name and the field becomes editable. Delete the old name, type in a new one, and press Enter.
  • Enabled represents a checkbox for each of the columns. If you want the column to be displayed in the Live Monitoring page, check the corresponding checkbox. If you do not want one or more columns to be displayed in the Search page, un-check the corresponding checkbox.

Search Calls Columns

  • Default Value, where you can see the original name of each column, which cannot be modified.
  • Name, where you can add a new name to each column, as you want it to be displayed in the Search Calls page. To change the name of a column, click on the existing name and the field becomes editable. Delete the old name, type in a new one, and press Enter.
  • Enabled represents a checkbox for each of the columns. If you want the column to be displayed in the Search Calls page, check the corresponding checkbox. If you do not want one or more columns to be displayed in the Search page, un-check the corresponding checkbox.
  • Editable can only be found on the Search Calls page and is available for the Tag columns, from Tag to Tag 15. If you want to make some or all of the Tag fields editable, check the corresponding checkbox.
  • Type, which can also be found only on the Search Calls column page and is available for the Tag columns, from Tag to tag 15. For the other columns of the Search Calls page, the default option is Text Only.

Search Evaluations Columns 

  • Default Value, where you can see the original name of each column, which cannot be modified.
  • Name, where you can add a new name to each column, as you want it to be displayed in the Search Evaluations page. To change the name of a column, click on the existing name and the field becomes editable. Delete the old name, type in a new one, and press Enter.
  • Enabled represents a checkbox for each of the columns. If you want the column to be displayed in the Search Evaluations page, check the corresponding checkbox. If you do not want one or more columns to be displayed in the Search Evaluations page, un-check the corresponding checkbox.

Save

To save all of your changes, click Save in the upper right hand corner of the page. A confirmation message appears at the bottom of the screen highlighted in green: “Column names were successfully saved!”

You can also drag and drop each column to order them as you want them to be displayed in the Search page when you add a new tab. To reorder the columns, click on one row and drag it up or down on the page in the place where you want it to be displayed.

Reset to Default

The Reset to Default button resets all of the column names that you have modified back to their original default names. Click Save to save your changes. A confirmation message appears at the bottom of the screen highlighted in green: “Column names were successfully reset to default values!”

Editable Tags

The Editable Tags tag fields have more possibilities for editing according to business needs. The editable tags can be filled in either with Text Only (that can insert only plain text), with an exclusive date format Date Field (ISO 8601), or by choosing an option from the suggestions list with the Auto-Suggestion Field.

 

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