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Other Quality Management Users Can't See the Template I Created
8x8 Support Knowledge Base

Other Quality Management Users Can't See the Template I Created

If you want other Quality Management users to be able to view your created templates, you must first grant permissions to access the template through System Settings.

To change template permissions

  1. Go to System Settings (gear icon).
  2. Click Roles.
  3. Click on the role name.
  4. Expand the authorized QA Template.
  5. Add a check next to the new template.
  6. Click Save in the upper right hand side of the screen.