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Bria Error Account Failed To Enable SIP Error 503
8x8 Support

Bria Error Account Failed To Enable SIP Error 503

Symptom

Getting error in Bria: Account Failed To Enable SIP Error 503

Bria5-siperror503.PNG

Applies To

VCC Agent using Bria softphone.

Resolution

Launch Bria:

  1. Select Softphone and select Account Settings.
  2. Edit Account.
  3. Select Transport tab.
  4. Deselect IPv6 checkbox.
  5. Save changes.

Bria5_Transport.PNG

Cause

Agent's OS or network is not configured for IPv6.

Additional Information

Please go here to for more information on configuring Bria for VCC.

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