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Calculate Max Number Of Inbound VCC Calls
8x8 Support

Calculate Max Number Of Inbound VCC Calls

Objective

How to calculate the total or maximum number of concurrent inbound calls for your VCC account.

Applies To

VCC administrator.

Procedure

Open a current 8x8 Billing Statement:

  1. Identify number of: VCC Pro Contact Center Seat
  2. Identify (if applicable) number of: Extra Voice Port
  3. Multiply VCC Pro Contact Center Seats by 4 and add Extra Voice Ports
  4. The total will be the max number of concurrent inbound VCC calls for the VCC Account/Tenant.

For example, the following shows:

Statement_Concurrent.JPG

10 Seats x 4 is 40, plus 5 ports = 45 Total Concurrent Calls for the VCC Account/Tenant

Additional Information

Once the max number of inbound concurrent calls has been reached, all subsequent calls will hear a fast busy signal. This total number is only for inbound calls to all VCC Channel Numbers on the account/tenant and does not include outbound or internal calls.

To add additional VCC seats or extra voice ports, please reach out to your 8x8 Sales Rep.

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