How to calculate the total or maximum number of concurrent inbound calls for your VCC account.
Open a current 8x8 Billing Statement:
- Identify number of: VCC Pro Contact Center Seat
- Identify (if applicable) number of: Extra Voice Port
- Multiply VCC Pro Contact Center Seats by 4 and add Extra Voice Ports
- The total will be the max number of concurrent inbound VCC calls for the VCC Account/Tenant.
For example, the following shows:
10 Seats x 4 is 40, plus 5 ports = 45 Total Concurrent Calls for the VCC Account/Tenant
Once the max number of inbound concurrent calls has been reached, all subsequent calls will hear a fast busy signal. This total number is only for inbound calls to all VCC Channel Numbers on the account/tenant and does not include outbound or internal calls.
To add additional VCC seats or extra voice ports, please reach out to your 8x8 Sales Rep.