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Call Legs and Additional Ports
8x8 Support

Call Legs and Additional Ports

Overview

We guarantee that per seat: 1 call completed to agent or an outbound call or 2 calls waiting in queue.

The formula used to calculate is 4 * number of seats + additional ports. This means that for every agent seat, there are 4 port for 1 for inbound, 1 for outbound to agent, 1 for recording and 1 for queue. So when an agent is busy on a customer call with recording turned on, 3 ports are already consumed and can have a max of one other call in queue.

Example 1

Configuration: Tenant with 1 Agent seat and 0 additional ports

Outcome: 4 ports, 1 agent busy, 1 call in queue. Other customer calls will get fast busy.

Example 2

Configuration: Tenant with 2 Agent seats and 0 additional ports

Outcome: 8 ports, 2 agent busy (4 ports used), with recording (+ 2 ports used) and 2 call in queue (+ 2 more ports). Other customer calls will get fast busy.

Example 3

Configuration: Tenant with 2 Agent seats and 2 additional ports

Outcome: 10 ports, 2 agent busy (4 ports used), with recording (+ 2 ports used) and 4 call in queue (+ 4 more ports). Other customer calls will get fast busy.