I want to play an Audio File for a Special Event in my Schedule, but I only see choices #1 to #6, with no option to play an Audio File.
Virtual Contact Center Schedules and Scripts
The Audio File play needs to be added to the inbound phone Script.
- Navigate to the inbound phone Script.
- Under the Schedule object, collapse the Open parameter.
- The parameters #1 through #6 are visible.
- Select a parameter #x that is not being used > click Add.
- Create the Play object and select the desired Audio File.
- Click Save.
- Select Home > Schedules.
- Open the Schedule.
- Navigate to the Special Event.
- Click Open drop down list.
- Select the Choice that matches the #x from the Script.