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Can I Change the On-Hold Audio For VCC Agents?
8x8 Support

Can I Change the On-Hold Audio For VCC Agents?

Question

Can I change the on-hold audio for my Virtual Contact Center agents?

Applies To

  • Virtual Contact Center On-Hold Audio
  • Virtual Contact Center Agents

Answer

The on-hold audio is the audio that is played to the other party when a VCC agent selects Hold from the Agent GUI. The on-hold audio is preset and cannot be changed.

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