Choose how much time Virtual Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.
Virtual Contact Center Agent and Administrator.
Log into VCC Configuration Manager:
- Go to Queues/Skills from the left-hand menu.
- Edit intended queue.
- Select dropdown for "Post-processing timeout."
- Save changes.