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Change Post-Processing Timeout for VCC Agent
8x8 Support

Change Post-Processing Timeout for VCC Agent

Objective

Choose how much time Virtual Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.

Applies To

Virtual Contact Center Agent and Administrator.

Procedure

Log into VCC Configuration Manager:

  1. Go to Queues/Skills from the left-hand menu.
  2. Edit intended queue.
  3. Select dropdown for "Post-processing timeout."
  4. Save changes.

 

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