Create a Menu in VCC Scripting

Objective

To create a menu option to prompt the caller to press 1 for Sales, or press 2 for Support.

Applies To

Virtual Call Center (VCC), Configuration Manager (CM), Inbound Phone Scripts

Procedure

In the VCC Configuration Manager, in the Script add a Menu object.

1. Log into VCC Configuration Manager.
2. Edit the desired script.
3. Click on the node (where you want to add the menu options) > click Add.
4. In Insert Object, select Say.
   • Object tag: "1 sales 2 support".
   • Value to play: Free text.
   • Text to play: "Press 1 for Sales, press 2 for Support."
   • Playback options: Interruptible.
5. Click OK.
6. Click on Say [1 sales 2 support] then click Add.
7. In Insert Object, select Menu.
   • Object tag “main menu”.
     
      
8. Click OK.
9. Click on 1 then click Add.
10. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Sales Q
    • Queue name: %your inbound sales queue%
    • Queue timeout: %as desired%
11. Click OK.
12. Click on 2 then click Add.
13. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Support Q
    • Queue name: %your inbound support queue%
    • Queue timeout: %as desired%
14. Click OK.
15. Click Save.