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Create a Menu in VCC Scripting
8x8 Support

Create a Menu in VCC Scripting

Objective

To create a menu option to prompt the caller to press 1 for Sales, or press 2 for Support.

Applies To

Virtual Call Center (VCC), Configuration Manager (CM), Inbound Phone Scripts

Procedure

In the VCC Configuration Manager, in the Script add a Menu object.

  1. Log into VCC Configuration Manager.
  2. Edit the desired script.
  3. Click on the node (where you want to add the menu options) > click Add.
  4. In Insert Object, select Say.
    • Object tag: "1 sales 2 support".
    • Value to play: Free text.
    • Text to play: "Press 1 for Sales, press 2 for Support."
    • Playback options: Interruptible.
  5. Click OK.
  6. Click on Say [1 sales 2 support] then click Add.
  7. In Insert Object, select Menu.
    • Object tag “main menu”.
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  8. Click OK.
  9. Click on 1 then click Add.
  10. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Sales Q
    • Queue name: %your inbound sales queue%
    • Queue timeout: %as desired%
  11. Click OK.
  12. Click on 2 then click Add.
  13. In Insert Object, select Forward to Queue.
    • Object tag: FWD to Support Q
    • Queue name: %your inbound support queue%
    • Queue timeout: %as desired%
  14. Click OK.
  15. Click Save.

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