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Creating an Agent in VCC Mode 1
8x8 Support

Creating an Agent in VCC Mode 1

Objective

How to add an agent to Virtual Contact Center for a Mode 1 account.

Applies To

Virtual Contact Center, Configuration Manager, Mode 1 account

Procedure

  1. Log into VCC Configuration Manager.
  2. Select Agents, the Agent List is displayed.
  3. At the top of the list, to the right of Add Agent:, click + Agent, the Add Agent dialog displays.
  4. Enter the required information.
  5. Click Save.

Additional Information

For more details, see the Virtual Contact Center online documentation

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