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Email Fallback Option for VCC Chat Request
8x8 Support Knowledge Base

Email Fallback Option for VCC Chat Request

Objective

You can offer an email as a fallback option if a chat request has been waiting too long in the queue.

Applies To

Virtual Contact Center Chat Queue

Procedure

  1. From the Configuration Menu, open Queues/Skills.
  2. Find the chat queue you wish to modify and click  Edit

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  3. Go to the Email tab. 
  4. The table summarizes the options under Queues/Skills > Chat > Email
  5. Click Save

 

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