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Forward Calls within VCC
8x8 Support

Forward Calls within VCC

Objective

How to Forward Calls within Virtual Contact Center.

Applies To

Virtual Contact Center Configuration Manager

Procedure

Forwarding calls within VCC can be done from 2 locations in the Configuration Manager.

Call forwarding can be configured in the Queue Properties:

  1. Edit the Queue/Skill.
  2. Select checkbox "Transfer Incoming Calls to."
  3. Enter the phone number.
  4. Save changes

Or call forwarding can be configured within the script:

  1. Edit the Script.
  2. Add a "Forward to External Number" object.
  3. Enter the phone number.
  4. Select OK.
  5. Save changes.

 

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