How to Change the Time When Callers Are on Hold in a Queue

Objective

To change the time callers are on hold for in a queue before being offered to leave a voicemail.

Applies To

• 8x8 Contact Center 
• Contact Center Configuration Manager
• Queues

Procedure

1. Log in to Contact Center Configuration Manager. 
2. Click Scripts. 
3. Click Edit (pencil icon).
4. Select the Forward to Queue object.
5. Click Edit.
6. Change the Queue timeout field to the desired number of seconds.
   
7. Click Ok. 
8. Click Save.