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How to block IP addresses for spam VCC chats
8x8 Support

How to block IP addresses for spam VCC chats

Objective

Block IP addresses to reduce or prevent spam chat sessions.

Applies To

VCC agents who are enabled for chat queue.

Procedure

There is no option at this time to block chat sessions based on IP addresses. Please check if you can set up a pre-chat form to ask for a valid pin number or case number. Your website can make some validation for customers information before presenting them the chat icon.  

 

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