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Add Goto Object in VCC Script
8x8 Support

Add Goto Object in VCC Script

Objective

How to Add Goto and Label object in VCC Script

Applies To

Virtual Contact Center (VCC) Administrators.

Procedure

Follow these steps to add a Goto and Label object:

  1. Log into VCC Configuration Manager.
  2. Select 'Scripts' from left-hand menu.
  3. 'Edit' the intended script.
  4. Select 'Script' tab.
  5. Select 'Add' to insert the 'Label' object first.
  6. Select 'Add' to then insert the 'Goto' object.
  7. Set 'Destination' of Goto object to the intended Label.
  8. Select 'Save' button.

Goto_Destination.JPG

 

 

Additional Information

Reference Virtual Contact Center Configuration Manager Guide for more information.

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