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Outbound Calls From VCC Are Showing As Anonymous
8x8 Support

Outbound Calls From VCC Are Showing As Anonymous

Symptom

Outbound Calls From VCC Are Showing As Anonymous.

Applies To

VCC agents making outbound calls or callbacks from the Agent GUI. 

Resolution

Follow these steps to update the outbound Caller ID in VCC:

1. Log into VCC Configuration Manager. 

2. Go to Outbound Phone Codes Menu. 

3. Edit the intended Phone Code.

4. Select Codes tab. 

5. Select Calling Line Identifier. 

6. Select desired number from list.

7.  Save changes.

Cause

Anonymous is set for the Calling Line Identifier 

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