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Pre-Chat Form Cannot Be Resized
8x8 Support

Pre-Chat Form Cannot Be Resized

Symptom

I am creating a Pre-Chat Form and want to collect several pieces of data from the customer.  When I choose all the desired fields, the chat form does not display all of the fields to fill in.  Is it possible to resize the Pre-Chat Form?

Applies To

Virtual Contact Center Chat Design.

Resolution

The Pre-Chat form is one predefined size.  If the fields do not fit in the Pre-Chat form size, there should be a vertical scroll bar on the right edge.

clipboard_e2cb1014c9ab0ef7cdea26ce9565fed3f.png

Where appropriate, VCC Admins may choose to use the VCC Embedded Chat API. Your web developer should be use the custom stylesheet. A tenant may want to customize embedded chat elements that are currently not available in the Chat Design page.It is possible to set a custom CSS file to be loaded before the chat is started, letting the tenant change the chat look and feel to a more fitting style.

Cause

This is a current limitation of the system.

Additional Information

For more information on using the Embedded Chat API, see Virtual Contact Center Embedded Chat API.

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