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SSL Connection Not Established In Core FTP
8x8 Support

SSL Connection Not Established In Core FTP

Symptom

VCC Admin getting "SSL Connection Not Established" when attempting to connect to Core FTP

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Applies To

VCC admin downloading VCC Call Recordings via Core FTP.

Resolution

Set the outbound ports on the firewall with the IP address of 8x8's FTP server (vcc-ftps-us2.8x8.com):
- TCP: 21 (FTP)
- TCP: 30000-30999

Cause

Internal network not configured correctly for FTP connection.

Additional Information

Confirm you have installed the most recent version of Core FTP.

Can also refer to VCC Technical Documents:

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