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Wallboard Is Not Visible
8x8 Support

Wallboard Is Not Visible

Symptom

The Wallboard dialog does not display in the main area where the Wallboard should be.

Applies To

Virtual Contact Center, Configuration Manager

Resolution

Log out of Virtual Contact Center Agent. Then log into VCC Configuration Manager.

Alternatively, log into VCC Configuration Manager in a different brand of browser, example Chrome for VCC Agent, and Firefox for VCC Configuration Manager.

Cause

Logged into VCC Agent and VCC Configuration Manager in same Chrome browser.

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