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What will a caller hear if no objects are added to the in queue section of the Forward to Queue object?
8x8 Support

What will a caller hear if no objects are added to the in queue section of the Forward to Queue object?

Question

When creating an IVR script, what will a caller hear if no objects are added to the in queue section of the Forward to Queue object?

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Applies To

Virtual Contact Center

Answer

By default, the caller will hear the Waiting Music that was selected when creating the Inbound Queue.

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