Where does the Transfer to Agent Voice Mail go?
You have an Inbound phone script with 'Get Value' collecting the 'agent: Direct Access Number' going to 'Tranfer to Agent Voice Mail'.
Where does the email notification go? How does the agent access the voice mail recording?
Virtual Contact Center Agent and Configuration Manager.
The email notification goes to the agent's email address, with an audio file attached. The audio file contains the voice mail recording.