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How can I get a Data Dump?
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How can I get a Data Dump?

Objective

How to get data dump for call data and Virtual Contact Center CRM data.

Applies To

Virtual Contact Center

Procedure

For call data, use the Virtual Contact Center Agent reports. 

  1. Click Menu.
  2. Select Reports.

For CRM data use the export feature

  1. For the CRM data click the Cases icon (looks like a folder).
  2. Click the report link in the upper right. 
  3. Click New Report to the right.  
  4. Go through steps 1 and 2 in the report.
  5. In step 3 there is a Download button in the lower right.

You will need to export in limited date ranges due to the xls data format limit of about 65,536 rows.

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