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FTP Retrieve Call Recordings Error error in SSLv2
8x8 Support

FTP Retrieve Call Recordings Error error in SSLv2

Symptom

When using WinSCP to attempt to retrieve call recording files from VCC FTP, error: "TLS connect: error in SSLv2/v3 read server hello A Can't establish TLS connection Disconnected from server Connection failed."

Applies To

Using WinSCP to retrieve call recordings from Virutal Contact Center FTP.

Resolution

Change WinSCP setting to FTPSecure=Explicit.

Cause

WinSCP set to use FTPSecure=Implicit.

Additional Information

For more information on retrieving VCC call recordings see KB:  Accessing Agent Call Recordings in Virtual Contact Center

 

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