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Agent Enable Queue Hangs at Contacting Server
8x8 Support

Agent Enable Queue Hangs at Contacting Server

Symptom

In Virtual Contact Center Agent interface, in the agent profile attempt to change enabled queue gets the message "Contacting server", and hangs.

The Agent can take calls and do other work in VCC.

Applies To

Virutal Contact Center, Agent

Resolution

Clear the browser cached and cookies.

  1. Log out of VCC Agent.
  2. Close the browser.
  3. Open the browser.
  4. Clear the browser cache and cookies.
  5. Log into VCC Agent.

The Agent can now change the enabled queues successfully.

Cause

Cached data in the browser is preventing the queue changes to be made with the 8x8 server.

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