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Callers Unable To Hear On-Hold Music In VCC
8x8 Support

Callers Unable To Hear On-Hold Music In VCC

Symptom

Callers Unable To Hear On-hold Music in VCC

Applies To

VCC Agents

Resolution

Agent will need to put the caller on-hold from the VCC Agent GUI.

On-HoldButton.JPG

Cause

If the agent is using Bria, they should not use the Bria application to put the caller on-hold.

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